Training Skills

Manager’s Insight: Bare minimums for CNC operators

(Mike Lynch… )


Getting CNC people together with CNC-using companies seems to have become quite a challenge in recent years. CNC-using companies will tell you that they cannot find qualified CNC people – at least not at the wages they’re willing to pay. CNC people will tell you that they cannot find companies hiring CNC people. For this reason, more and more CNC-using companies are hiring people with limited CNC experience – even with limited shop experience – and providing on-the-job training.

From a numbers standpoint, the CNC position that commonly requires the most people in a company is that of CNC operator. For example, a single-shift company that uses ten CNC machines may have but one or two programmers, two or three setup people, but as many as seven to ten operators. This often means companies have the most difficulties when it comes to fully staffing CNC operator positions.

One common misconception about the CNC operator position – one that often contributes to the long-term staffing problem – is that a person doesn’t have to know very much about CNC or manufacturing in general in order to be a successful CNC operator. Indeed, I’ve heard more than one manager say that anyone can push buttons and load parts. While there are applications that have been engineered to a level that minimize the need for operator skills – even to the point that they require little more than button pushing – these applications are few and far between. The vast majority of CNC operator jobs require much more knowledge and skill.

Here I will list what I consider to be the bare minimums. Note that I’m limiting this discussion to the CNC operator position. That is, the person who completes the production run. Someone else programs the job and sets it up. During the setup, the first workpiece is run and has passed inspection. Maybe a few more parts are run to ensure that the process is stable. At this point, the CNC operator takes over and runs the rest of the workpieces.

CNC operator responsibilities commonly include loading and unloading workpieces, activating and monitoring the cycle, cleaning completed workpieces, measuring completed workpieces, determining when a critical workpiece attribute is getting close to a tolerance limit, making sizing adjustments to ensure that subsequent workpieces are acceptable, reporting to a statistical process control (SPC) system, determining when cutting tools are getting dull, and replacing worn cutting tools.

Some companies expect even more. They may expect the operator to, among other things, run multiple machines – possibly dissimilar machines – perform secondary operations on completed workpieces, and perform certain preventive maintenance tasks (like cleaning and maintaining lubricant levels).

Obviously, the more you expect, the more your operators need to know. Again, here are what I consider to be the bare minimums.

  1. Shop safety – Your operators must recognize the potential for dangerous situations and be able to use safe shop practices. They must know how to handle themselves around the shop in general and they must know the specific dangers and safety practices related to the machine/s they run.
  2. General machine usage – The operator must understand enough about the machine to be able to activate needed functions. Ideally, they should understand the purpose of every button and switch on the machine – even if they don’t have need of it. But at the very least, they must understand those functions they will regularly use as well as master the various procedures needed to run the machine. These procedures include (among others) power up, workpiece loading, cycle activation, offset adjustment, manual tool changing, manual movement (jog and handwheel), and shut-down.
  3. Shop math – The math required of CNC operators is pretty simple – mostly adding and subtracting. The trick is being able to perform simple arithmetic calculations – over and over again – without making any mistakes.
  4. Blueprint reading – Since the CNC operator will always have a completed workpiece to reference (made by the setup person), interpreting the blueprint will be easier than it would otherwise be. But the CNC operator must still be able to recognize specifications on the blueprint for the various surfaces being machined – especially for critical surfaces.
  5. Tolerance interpretation – The blueprint, of course, specifies a tolerance for every machined surface. A CNC operator must be able to determine each tolerance, as well as whether each machined surface is acceptable or not. They must be able to calculate high and low limits for every tolerance, and determine when a surface is growing or shrinking (due to tool wear) to a point that it is coming close to a tolerance limit. When a surface is getting close to a tolerance limit, they must be able to determine the deviation amount and direction. That is, the difference between the measured value and the target value for the surface as well as the polarity (plus or minus) for the needed adjustment. Finally, they must know how make the adjustment (commonly with an offset) so that the surface will be machined at its target value for subsequent workpieces.
  6. Measuring devices – Your CNC operators will probably be using a variety of measuring tools in order to measure workpiece attributes. At the very least, they will probably be using variable gages like micrometers and calipers. Mastering variable gages takes practice and skill. They must, of course, be able to properly use the gages you provide.
  7. Cutting tools – If you expect your operators to replace worn tools, they must be able to recognize when tools are getting dull and have the skills to replace them. They must be able to remove them from the machine and use the hand tools required to replace the cutting part of the tool. If they change the cutting tool’s condition (length, diameter, etc.), they must also be able to measure the cutting tool attribute and enter the appropriate value into an offset. If the cutting tool must perform a critical machining operation, they must also be able to use trial machining techniques (as the setup person does when machining the first workpiece) to ensure that the next machined workpiece is a good one.

You may be able to come up with more essentials for your CNC operators (and I’d love to hear them). Though CNC operators are often the least paid people in CNC using companies, they are among the most important. When you think about it, they may be the only ones that actually make your company any money – since it is only when machines are running production that your products are getting closer to completion. As a manager, it’s up to you to ensure that they’re getting what they need in the way of training in order to function at peak levels.

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